Terms and Conditions

Terms and Conditions

The General Terms and Conditions of the tehtnica.info online shop are drawn up in accordance with the Consumer Protection Act (ZVPot-1), the Act on the Protection of Consumers against Unfair Business Practices (ZVPNPP) and the Act on Electronic Commerce on the Market (ZEPT), as well as the international e-commerce codes with recommendations of the Chamber of Commerce and Industry.

The online shop www.tehtnica.info is an information system designed to present and sell products to the user. It is operated by the company SABINA COLNARIČ S.P., Beli Potok pri Lembergu 5, 3241 Podplat, Šmarje pri Jelšah, registered in the register, with tax number SI15995666 and registration number 3898989000. The user is the person who uses our system, i.e. the buyer in the online shop.

The General Terms and Conditions of Business deal with the operation of the online shop tehtnica.info – SABINA COLNARIČ S.P., the rights of the user and the business relationship between the provider and the buyer.

Accessibility of Information

(summary of legislation)

The supplier undertakes to provide the following information to the buyer at all times:

a) the identity of the company (name and registered office of the company, registration number),
b) contact details enabling the user to communicate quickly and efficiently (e-mail, telephone),
c) the essential characteristics of the goods or services (including after-sales service and guarantees),
d) the accessibility of the items (each item or service offered on the website should be accessible within a reasonable period of time),
e) the conditions for delivery of the items or performance of the service (method, place and time of delivery),
f) all prices must be clearly and unambiguously stated and it must be clearly shown whether they already include taxes and transport costs,
g) the method of payment and delivery,
h) the time validity of the offer,

(i) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it will cost the buyer to return the goods,

j) an explanation of the complaints procedure, including full details of the contact person or customer service.

Offer of items

Due to the nature of doing business on the World Wide Web, the offer of the online shop is updated and changes frequently and rapidly.

Payment methods

On the online shopping site www.tehtnica.info , the provider offers the following payment methods:

– cash on delivery,

– by bank transfer to the account of the webshop manager according to the offer/invoice

– cash on delivery

– by payment via PayPal.

The order is stored electronically on the provider’s server www.tehtnica.info.

Order

The purchase contract between the provider and the buyer is concluded the moment the order is confirmed by the provider (the buyer receives an e-mail about placing the order). From this moment all prices and other conditions are fixed and apply to both the provider and the buyer. The Buyer is the person with the details as stated at the time of placing the order. No subsequent changes to the buyer’s details are possible.

The Purchase Contract (i.e. the first e-mail notification of the status of the order) is stored electronically on the Provider’s server and is accessible to the Buyer at the registered office of the company.

Invoicing

The supplier shall issue an invoice to the customer on a durable medium, itemising the costs and giving instructions on how to withdraw from the purchase and return the goods, if necessary and possible, and shall send it together with the goods. In the case of personal collection at the collection point, the Buyer shall receive a printed invoice for the purchased items upon collection, detailing the price and all costs related to the purchase and giving notice of the right of withdrawal.

The Buyer is obliged to verify the accuracy of the information before placing the order. We will not consider any subsequent objections to the correctness of the invoices.

Prices

All prices include VAT and are expressed in Euros (€), unless explicitly stated otherwise.

Prices are valid at the time of order placement and have no predetermined validity.

We reserve the right to change prices daily unless otherwise stated (e.g. promotions and special discounts).

Prices are valid in the case of payment by the payment methods indicated above, under the conditions indicated above.

Despite our best efforts to provide the most up-to-date and accurate information, it is possible that the price information may be incorrect. In this case, or in the event that the price of the item changes during the processing of the order, the Provider will allow the Purchaser to withdraw from the purchase, and the Provider will offer the Purchaser a mutually satisfactory solution.

PURCHASE PROCEDURE

Order

After placing an order, the buyer receives an email notification that the order has been accepted. The provider reviews the order, checks the deliverability of the ordered items and confirms or rejects the order with a reason. The Provider may call the Buyer’s contact telephone number to verify the information or to ensure the accuracy of the delivery. For the supply of items which the Provider does not have in stock in its own warehouse, the Provider shall be solely bound by the delivery by its supplier and the time within which that supplier can deliver the item to the Provider. The Provider shall keep the Buyer up to date on the delivery of the items by e-mail. If the delivery time is very long and the Buyer does not wish to wait, the Buyer may notify the Provider, who will remove the item from the order and refund any payment already made to the Buyer and, at the Buyer’s choice, either deliver the remaining items in the order or cancel the entire order. If the Supplier fails to confirm to the Provider the deliverability of the ordered items within two weeks from the date of placing the order, the Provider may reject the Buyer’s order on the grounds that the item is not available. The Buyer’s order shall expire on the date of rejection. The Provider shall not be liable for any damages resulting from longer delivery times or from non-delivery of items which the Provider does not have in stock in its own warehouse.

The order has been dispatched/the order is ready for collection

The Provider prepares, dispatches or prepares for personal collection the item within the agreed time limit and notifies the Buyer by e-mail.

In the event that the Buyer decides to cancel the order in due time, the Buyer shall immediately notify the Provider by telephone on 031 248 269 or by e-mail at info@tehtnica.info. If the order has already been dispatched, the Buyer shall refuse delivery to the delivery service. In the case of personal collection (when the item is ready for collection), the Buyer shall also notify his/her wish to cancel the order via the above-mentioned telephone number or by e-mail.

Description of the technical procedures for concluding the contract:

Select the product and click (add to basket).
Select (show basket)
We now have the option of changing the quantity and entering a coupon code.
Proceed to the selection (proceed to checkout)
Enter your details and delivery address
Select the payment type
Complete the purchase
You will see a confirmation of your order and a summary, which will also be sent to the customer’s email.
This concludes the contract

Saving the purchase contract

Sabina Colnarič s.p. saves the purchase contract (order) electronically on the server.

The contract (order) is sent to the buyers email address so that it is accessible to the buyer there.

The order history or contract is always accessible to the consumer – the consumer sends the request to our e-mail address.

Technical means to identify and correct defects before placing an order

Before completing and placing an order, the user, in this case the customer, is given the opportunity to:

See and review which products they have selected and added to their basket
See and review the price of each product and the total price of the total quantity of each product selected
See the price and quantity of all the selected products including the delivery price
Modifies the quantity of the selected products
Removes products from the basket
Adds an invoice for a company
Changes the payment method

Right of withdrawal, return of goods

The consumer has the right to notify the company by telephone or by e-mail within 14 days of taking delivery of the goods that they wish to withdraw from the contract, without having to give a reason for their decision.

The only cost to be borne by the consumer in connection with the withdrawal from the contract is the cost of returning the goods. The goods must be returned to the trader no later than 14 days from the date of the withdrawal (purchase).

The goods received must be returned undamaged, in their original packaging and in the same quantity, unless the goods are destroyed, damaged, lost or reduced in quantity without any fault on the part of the consumer.

Refunds will be made as soon as possible and at the latest within 14 days of receipt of the notice of withdrawal.

The company shall return the payments received to the consumer by the same means of payment as used by the consumer, unless the consumer has expressly requested the use of another means of payment and the consumer does not bear any costs as a result (Article 43d(3) of the PSCT).

The return of the goods received by the company within the withdrawal period shall be deemed to be a communication of withdrawal.

No return is possible for goods that have been ordered exclusively on the basis of the customer’s order or demand and are not in stock. These return conditions do not apply to these goods.

Complaints form (it is obligatory to send the document to our address in order to initiate the procedure) COMPLAINT FORM EN download | COMPLAINT FORM SI download

You will pay the delivery costs of the returned goods to the delivery service according to their price list. In case it is not possible to return the product by post, you can deliver it to the company’s registered office at no extra cost.

Warranty

The items have a warranty if stated on the warranty card or invoice. The warranty is valid subject to the instructions on the warranty card and the presentation of the invoice. The warranty periods are indicated on the warranty card or on the invoice.

Information on the warranty is also given on the product presentation page. If there is no warranty information, the item is not covered by the warranty or the information is not known at this time. In the latter case, the buyer may contact the supplier, who will provide up-to-date information.

The warranty can be claimed directly from the provider www.tehtnica.info.

Supply / delivery time

Goods ordered and in stock shall be delivered within 2-7 working days after receipt of the order, except in case of force majeure. For products not in stock, the delivery time is up to 15 working days after receipt of the order. In the event of a longer delivery time, we will inform you of the delivery time by email or by telephone.

Delivery

The provider will deliver the goods or services within the agreed time period.The contractual partner for the delivery of the items is Pošta Slovenije, however, the provider reserves the right to choose another delivery service if this will enable the provider to fulfil the order more efficiently.

Delivery price list – Slovenia

Prices are expressed in EUR. Prices already include 22% VAT and are valid for shipping within the Republic of Slovenia.

Up to 2 kg – 4,50 EUR
2 – 4,99 kg – 6,50 EUR
5 – 19,99 kg – 9,50 EUR
20 – 49,99 kg – 19,00 EUR
From 50 kg and over – 30,50 EUR

Delivery price list – Croatia

Prices are expressed in EUR. Prices already include 25% VAT and are valid for shipping within Croatia

Up to 2 kg – 12,2 EUR
2 – 4,99 kg – 13,42 EUR
5 – 19,99 kg – 15,86 EUR
20 – 49,99 kg – 24,40 EUR
From 50 kg and over – 115,9EUR

Returns

When returning items to the seller, you must also provide a copy of the invoice. Shipping costs are always the responsibility of the sender, unless otherwise agreed in advance. We do not accept returns with a redemption fee.

We recommend that you use a delivery service that allows you to trace the shipment and that you prepare the items properly for transport (you may use the original packaging or other suitable secure packaging).

If, upon receipt of the parcel, you notice that the item or parcel is physically damaged, missing contents or shows signs of opening, you can file a claim with Pošta Slovenije. You can do this by bringing the parcel (packaging + contents) to the Post Office as soon as you notice the damage or looted parcel, no later than within 30 days of receiving the parcel. At the post office, remind them to fill in the Damaged Shipment Report, which you must also sign. Once you have received all the necessary documentation, you must submit a claim for compensation to Post Slovenije. Pošta Slovenije processes the claim on a commission basis and, following a reply or approval, the purchase price is refunded or a new item ordered. Together with Pošta Slovenije, we will make sure that the compensation claim is settled as soon as possible.

Material defect

Awareness of the company’s liability for material defects

The Consumer Protection Act (ZvPot-1) stipulates that the seller must deliver the goods to the consumer in accordance with the contract. The seller is liable for material defects in his performance under the ZvPot.

When is a material defect? When:

the goods do not have the characteristics necessary for their normal use or for circulation
the article does not have the characteristics necessary for the particular use for which the buyer is purchasing it, which was known or ought to have been known to the seller
the goods do not possess the characteristics and qualities which were expressly or tacitly agreed or prescribed
the seller has handed over an article which does not correspond to a sample or model, unless the sample or model was shown for information only.

How the suitability of the article is checked

It is verified by another, faultless article of the same type, as well as by the manufacturer’s declarations or the indications on the article itself.

How is a material defect established?

The consumer may exercise his rights under the law on material defects if he notifies the seller of the defect within two months of the date on which the defect was discovered.

The consumer must describe the defect in detail in the notice of defect and give the seller the opportunity to inspect the item.

The consumer may give the defect notice to the seller in person, for which the seller must issue a receipt, or by sending it to the shop where the item was bought or to the seller’s agent with whom the consumer has concluded a contract (Article 37a of the CTMPL).

The seller is not liable for material defects in the goods which become apparent after two years have passed since the goods were delivered.

If the subject of the contract between the seller and the consumer is a second-hand item, the seller is not liable for material defects in the goods which become apparent after one year has passed since the item was handed over.

A defect in the goods shall be deemed to have existed at the time of delivery if it appears within six months of delivery (Art. 37b of the Consumer Protection Act).

If the existence of a defect in the goods or an irregularity in the performance of the service is not disputed, the company must comply with the consumer’s request as soon as possible, but at the latest within eight days. The company must reply in writing to the consumer’s request no later than eight days after receipt of the request if the existence of a defect in the goods or an irregularity in the performance of the service is disputed. (Art. 39 of Art. 39 of the PSCT).

Taking back of goods returned from warranty or material defect treatment

The buyer is obliged to take delivery of the goods which he has handed over to the seller for warranty or other defect treatment after the treatment has been completed. The Buyer shall collect the item at the collection point at which it was handed over to the Seller in person, or, if sent by post, it shall be returned to the Buyer at the delivery address.

The Seller shall send the Buyer a notification of the return of the item from the inspection and invite the Buyer to collect the item. The Buyer is obliged to collect the item within 14 days from the date of the notification.

If the Buyer fails to collect the item within the said period, the item shall be handed over to the Seller for safekeeping at the Seller’s warehouse address. The Seller shall keep the item in its own warehouse until the expiry of 6 months from the date of notification.

After the expiry of 6 months from the date of notification, the Seller may sell the item through the tehtnica.info online shop and transfer the purchase price, after deduction of the Seller’s selling and other costs, to the Buyer. In the event that the value of the item is insignificant, the Seller may donate it to charity, in which case the Seller shall not be obliged to make any refund to the Buyer. The Seller shall inform the Buyer 15 days before the expiry of the 6-month retention period of the intended sale or donation of the item and, after the sale, of the price achieved and the amount of the costs and the transfer of the balance of the purchase price to the Buyer’s transaction account.

Protection of personal data

The Provider is committed to the permanent protection of all personal data of the User in accordance with ZVOP-1.

The Provider shall store indefinitely the data of customers who have made a purchase in the online shop or who have subscribed to our periodic e-newsletter.

The Provider will use the personal data exclusively for the purpose of order fulfilment (sending information material, offers, invoices) and other necessary communication.

Under no circumstances will the user’s data be passed on to unauthorised persons.

The user is also responsible for the protection of their personal data by ensuring that their computer is protected by appropriate software (anti-virus). The user may at any time request the deletion of their data from our customer database or, if they are subscribed to our newsletter, they may unsubscribe themselves via email. UNSUBSCRIBE

Communication

The Provider will contact the User by means of distance communication only if the User does not expressly object.

The advertisement emails will contain the following elements:

they will be clearly and unambiguously identified as advertising messages,
the sender will be clearly identifiable,
various campaigns, promotions and other marketing techniques will be identified as such. The conditions for participation in them will also be clearly defined,
the means of opting out of receiving advertising messages will be clearly presented,
the user’s wish not to receive advertising messages will be explicitly respected by the provider.

Reviews, opinions and recommendations

The reviews, opinions and recommendations written by customers are part of the functionality of the online shop and are intended for the community of all users.

The Provider allows any user of the online shop to write a review and the Provider reviews them before final publication. The Provider will not publish reviews or contributions that are in any way offensive, inappropriate or which, in the Provider’s opinion, do not offer any benefit to other users and visitors.

By submitting an opinion or comment, the Customer expressly agrees to the terms and conditions of use of his/her opinion or comment and authorises the Provider to publish part or all of the text in all electronic and other media. The Provider shall have the right to use the content of the opinion or comment for an unlimited period of time and for any purpose in the Provider’s commercial interest, including publication in advertisements or other marketing communications. The author of the opinion also declares and warrants that he/she is the owner of the material and moral copyrights of the opinions and comments written and that he/she assigns these rights to the Provider on a non-exclusive and perpetual basis.

Disclaimer

The Provider reserves the right to change the Terms and Conditions at any time and in any manner, for any reason and without prior notice.

Complaints and disputes

The Provider complies with the applicable consumer protection legislation. The Provider shall make every effort to comply with its obligation to set up an effective complaints handling system and to designate a person whom the Customer may contact by telephone or e-mail in the event of problems. A complaint shall be made via the following e-mail address. The complaint handling process is confidential.

The Provider acknowledges that an essential characteristic of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to a consumer not bringing a dispute before the courts. Therefore, the provider shall make every effort to resolve any disputes amicably.

Out-of-court settlement of consumer disputes

In accordance with legal norms, Techco.eu does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer may bring under the Act on Out-of-Court Consumer Dispute Resolution.

Tehtnica.info, as a provider of goods and services offering online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The platform is available to consumers here.

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

The above-mentioned regime is based on the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

We wish you a fun and pleasant shopping!

Owner:

SABINA COLNARIČ S.P.

Date of last update of the General Terms and Conditions: 24.03.2023